Refund policy

Return and refund policy

Every Dap-Empire item is printed to order, one at a time, after you buy it. Nothing sits in a warehouse. That keeps our range wide, and it also shapes the policy below.

Damaged, defective, or wrong items

If your order arrives damaged, misprinted, or simply isn't what you ordered, we'll make it right with a free replacement or a full refund. Contact us within 30 days of delivery at support@dap-empire.com with your order number and a photo of the problem. You won't need to ship the item back.

Wrong size or change of mind

Because each item is made for you specifically, we can't accept returns or exchanges for a size that doesn't fit or an order you've reconsidered. Please check the size guide on the product page before ordering. If you're between sizes and unsure, email us first and we'll help you choose.

Lost or undelivered orders

If tracking shows your order as delivered but you don't have it, or if it hasn't moved for an unusually long time, contact us within 30 days of the expected delivery date and we'll investigate with the carrier. Orders returned to us because of an incorrect or incomplete shipping address can be reshipped once you cover the reshipping cost.

Order changes and cancellations

Orders go into production quickly. Email us as soon as possible if you need to change or cancel one, and we'll do what we can, but we can't change an order once printing has started.